When RSM Financial Services (hereafter “RSM”) decided to partner with Cascade in 2023, the objective was clear: find a robust, reliable AML/KYC solution in order to replace the existing tool and that could support name screening, client and investor risk assessment, and the extraction of data report required by the CSSF. Cascade was selected after several demos because it answered RSM’s needs for an AML/KYC platform built to support operational requirements in Luxembourg.

“We were looking for a robust and reliable AML/KYC solution and Cascade was a response to this.” – Sandrine Gérardy, Assistant Manager – Fund Administration Project Management, RSM Financial Services Luxembourg.

About RSM Luxembourg

RSM in Luxembourg is composed of five legal entities all members of the RSM network, the world’s 6th largest network of audit, tax and consulting firms. With a team of around 120 employees, RSM in Luxembourg is a strong medium-sized organization with a sound human touch and solid values. RSM assists international organizations, local businesses as well as private individuals in all their Luxembourg tax, accountancy, fund administration, audit and payroll needs.

The challenge: replacing the existing tool with a platform fit for current regulatory demands

Before working with Cascade, RSM was using another AML/KYC tool. Following the restructuring of the previous service provider in 2022, RSM decided to look for a new service provider, offering a complete AML/KYC solution performing name screening, carrying out client and investor risk assessments, and extracting the information needed for CSSF-related requirements.

RSM also wanted confidence that the platform would remain aligned with Luxembourg market practice and evolve alongside changing operational and regulatory expectations.

Why Cascade? A robust AML/KYC solution built to evolve

After evaluating several solutions, RSM chose Cascade for its robustness, reliability, and strong coverage of essential AML/KYC use cases from the outset. Since implementation, the platform has continued to evolve, with new features regularly enhancing its capabilities.

The impact: Efficiency, transparency, and professional compliance operations

Cascade has already improved the way RSM manages day-to-day AML/KYC work. Indeed, Cascade developed several functionalities to respond to RSM specific needs as fund administrator and transfer agent. In the interview, Sandrine Gérardy described the platform as helping them deliver efficient, transparent, and professional service. Examples of the most valuable functionalities of Cascade tool are the Cascade Bridge module, which enables users to input required information and upload documentation directly in the system (see below), as well as embedding customer assessment directly into the tool, including automatic risk scoring. RSM noted that this is aligned with regulatory expectations .[OM1] [SG2]

That matters because for regulated financial services providers, compliance efficiency is not just about speed. It is also about consistency, auditability, and maintaining service quality while managing growing operational complexity. Cascade helps RSM move in that direction by supporting structured risk assessment workflows inside the platform.

“Cascade has helped us deliver efficient, transparent and professional service”, so Sandrine Gérardy.

A standout feature: Cascade Bridge

One feature highlighted in the interview was Cascade Bridge. For RSM it is particularly helpful because it streamlines the collection of data from clients and investors, helps ensure data accuracy and completeness, and centralizes AML/KYC information and documentation. For teams managing sensitive onboarding and compliance workflows, that kind of structured data capture can significantly reduce friction and manual back-and-forth.

Looking ahead: less manual work, more scalability

Looking forward, RSM sees Cascade as an enabler of growth. In the interview, the expectation was clear: by reducing manual work and streamlining compliance processes, Cascade should help the firm handle larger volumes of investors while maintaining a high level of quality. RSM also expects the evolution of the platform to support more consistent, reliable service as the business continues to grow.

Key takeaways

Use a robust and reliable AML/KYC platform.
Support day-to-day efficiency
Strengthened transparency and professionalism in compliance delivery.
Benefited from Cascade Bridge for more streamlined data collection, stronger data quality, and centralized AML/KYC documentation.